Refund policy

We have a 07-day return policy, which means you have 07 days after receiving your item to request a return.

Eligibility for Refunds 

Given the nature of grocery items, we only accept returns and issue refunds under the following specific condition:
  • Wrong Item Delivered: If you receive an item different from what you ordered, you are eligible for a refund.
To be eligible for a return due to receiving the wrong item, the following conditions must be met: 
  • The item must be in its original condition.
  • The item must be unopened and unused.
  • The item must have any tags and its original packaging.
  • You must have the receipt or proof of purchase.

Initiating a Return 

To start a return, you can contact us at info@theasiangrocery.com.au. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@theasiangrocery.com.au