Shipping policy

● Customers can cancel orders by emailing info@theasiangrocery.com.au before

the goods are dispatched.

● If goods are already dispatched, customers must follow the returns policy (clause

4) to return the items.

■ You can return goods you have ordered from us for any reason at any

time within 7 days of receipt for a full refund or exchange. The costs of

returning goods to us shall be borne by you. In the case of a major

fault, full refund including postage will be available.

■ Upon receipt of the goods we will give you a full refund of the amount

paid or an exchange credit as required.

■ The rights to return the goods to us as referred to in clause 4 will not

apply in the following circumstances: In the event that the product has

been used to any products that we have made or customised

specifically for you. The provisions of this clause 4 do not affect your

statutory rights.

■ Please note, in the case of issues associated with items of local

manufacturers/ suppliers, we may: Return the product to the

manufacturer/ supplier or their agent to determine the nature of the

problem: or Refer you to the supplier of such items for assistance or

refund/ exchange authorisation.

■ Almost all the items contain local manufacturers names, addresses

and telephone numbers. Should any manufacturers information not be

available, we shall happily provide it to you upon request.

● This policy does not limit customer's statutory rights.

Contact Information:

● For any returns or shipping related queries, please contact us at

info@theasiangrocery.com.au. Or call us @ +61 (429 985 883)